Copiers and printers are essential pieces of equipment for any business, and when they break down, it can cause significant disruption. That’s why it’s crucial to have a reliable copier and printer repair service partner who can quickly and effectively fix any issues that arise.
Recently, Advance business equipment achieved a world-class customer service benchmark, ranking first nationally in first call effectiveness among 201 other US dealers, according to independent third-party aggregator BEI. This ranking means that when you work with advance business equipment you’re working with the best copier and printer repair service in Howell Michigan.
But what exactly is first call effectiveness, and why does it matter? First call effectiveness measures whether equipment gets fixed correctly the first time. It looks at how much time passes between when a broken machine is fixed and the next time it requires service. Loffler’s current first call effectiveness rating is 68%, which is much higher than the average of all dealers at 43.8%.
However, it’s important to note that not all service calls are for break/fix issues. Some calls are for training or new print drivers, which don’t qualify as broken equipment. First call effectiveness measures only break/fix calls, meaning that Loffler is the best at fixing equipment the right way the first time, should any problems arise.
So how does Loffler achieve such a high level of first call effectiveness? The company tracks over 120 benchmark data points weekly to ensure an outstanding customer experience. This data includes average pending daily calls, response times, number of calls on parts hold, and hold time, among others. By tracking this data, Advance business equipment can adjust its processes to ensure the best possible service for its customers.
One example of this data-driven approach is the creation of the Imaging Help Desk, a remote help service for customers who can’t scan or print. The Imaging Help Desk solves 11-12% of all service calls, meaning that a technician doesn’t even need to go on site. This innovative solution brings quality, high-level service to Advance business equipment’s customers.
Providing outstanding copier and printer repair takes a village of professional staff and leadership, professional training, purchasing, parts inventory and logistics, transportation, client services, administration and much more. Advance business equipment has an expert team of professionals who are committed to providing the best possible service to their customers.
When selecting a copier and printer repair service partner, it’s important to look for a company with tenured service technicians who have seen it all. Loffler is committed to providing excellent service, and its Diamond-Level Service Award is proof of its dedication to its customers.
conclusion
Advance business equipment is the most reliable copier and printer repair service partner in the country, with an exceptional first call effectiveness rating and a commitment to data-driven processes and innovation. Whether you’re experiencing a break/fix issue or need training or new print drivers, Loffler has the expertise and experience to provide the best possible service to keep your business running smoothly.
