Copiers and printers are essential pieces of equipment for any business, and when they break down, it can cause significant disruption. That’s why it’s crucial to have a reliable copier and printer repair service partner who can quickly and effectively fix any issues that arise.
According to independent third-party aggregator BEI, Advance business equipment recently achieved a world-class customer service benchmark, ranking first nationally in first call effectiveness among 201 other US dealers. This ranking means that when you work with advance business equipment you’re working with the best copier and printer repair service in Howell Michigan.
But what exactly is the first call effectiveness, and why does it matter? First-call effectiveness measures whether equipment gets fixed correctly the first time. It looks at how much time passes between when a broken machine is fixed and the next time it requires service. Loffler’s current first call effectiveness rating is 68%, which is much higher than the average of all dealers at 43.8%.
However, it’s important to note that not all service calls are for break/fix issues. Some calls are for training or new print drivers, which don’t qualify as broken equipment. First call effectiveness measures only break/fix calls, meaning that Loffler is the best at fixing equipment the right way the first time, should any problems arise.
So how does Loffler achieve such a high level of first call effectiveness? The company tracks over 120 benchmark data points weekly to ensure an outstanding customer experience. This data includes average pending daily calls, response times, number of calls on parts hold, and hold time, among others. By tracking this data, Advance business equipment can adjust its processes to ensure the best possible service for its customers.
One example of this data-driven approach is the creation of the Imaging Help Desk, a remote help service for customers who can’t scan or print. The Imaging Help Desk solves 11-12% of all service calls, meaning that a technician doesn’t even need to go on site. This innovative solution brings quality, high-level service to Advance business equipment’s customers.
Providing outstanding copier and printer repair takes a village of professional staff and leadership, professional training, purchasing, parts inventory and logistics, transportation, client services, administration and much more. Advance business equipment has an expert team of professionals who are committed to providing the best possible service to their customers.
When selecting a copier and printer repair service partner, it’s important to look for a company with tenured service technicians who have seen it all. Loffler is committed to providing excellent service, and its Diamond-Level Service Award is proof of its dedication to its customers.
Copiers are an essential piece of equipment for any modern office or workspace. They are used to produce copies of important documents, contracts, and reports. They save time, increase productivity, and enhance the efficiency of the office. However, like any other piece of machinery, copiers can break down, malfunction or simply stop working altogether. This is where copier repair services come in, and for businesses in Brighton, finding a reliable copier repair service is crucial.
Brighton is a vibrant and bustling city on the Michigan, with a thriving business community. With a large number of businesses operating in the city, copier repair services are in high demand. Copiers can be used on a daily basis, and when they break down, it can cause significant disruption to the office workflow. This is why it is important to have a reliable copier repair service in Brighton that can provide prompt and efficient repairs.
A good copier repair service should be able to diagnose and repair a range of copier issues, from simple paper jams to more complex technical problems. They should have experienced technicians who are trained to work with a variety of copier brands and models. Copier repair services in Brighton should be equipped with the latest tools and technology to ensure that they can fix any problem quickly and efficiently.
When it comes to copier repair services in Brighton, there are several factors to consider. First, businesses should look for a service that offers a quick turnaround time. This means that they should be able to respond to repair requests promptly and complete repairs as quickly as possible. This can help to minimize downtime and ensure that the office is running smoothly.
Another important factor to consider when choosing a copier repair service in Brighton is their level of expertise. The service should have experienced technicians who are knowledgeable about different copier models and brands. They should also be able to provide advice on copier maintenance to help businesses keep their copiers in good working condition.
In addition, a good copier repair service should be transparent about their pricing. They should provide upfront quotes for their services, and there should be no hidden fees or charges. This can help businesses to budget for copier repairs and avoid any unpleasant surprises when it comes to the final bill.
Finally, it is important to choose a copier repair service in Brighton that offers excellent customer service. The service should be easy to reach and responsive to any queries or concerns. They should be willing to go the extra mile to ensure that their customers are satisfied with their repairs.
conclusion
Advance business equipment is the most reliable copier and printer repair service partner in the country, with an exceptional first call effectiveness rating and a commitment to data-driven processes and innovation. Whether you’re experiencing a break/fix issue or need training or new print drivers, Loffler has the expertise and experience to provide the best possible service to keep your business running smoothly.
